Privacy Policy

Effective Date: May 3, 2025

At XpressTech, a Unit of X24 Technologies (“XpressTech,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.xpresstech.co.in), use our services (including web design, digital marketing, consulting, and Xpress Lite landing pages), or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

• Personal Information: When you submit a contact form, request a quote, or communicate via WhatsApp or email, we may collect your name, email address, phone number, and any other information you provide.
• Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and time spent, using tools like Google Analytics.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
• Third-Party Data: If you interact with us through third-party platforms (e.g., WhatsApp, social media), we may receive limited information provided by those platforms.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, such as designing websites, delivering digital marketing campaigns, or offering consulting.
• Respond to inquiries, process quote requests, and communicate via email or WhatsApp.
• Analyze website usage to optimize performance and user experience.
• Send promotional offers or newsletters (with your consent, where required).
• Comply with legal obligations under applicable laws, such as the Information Technology Act, 2000.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors (e.g., Google Analytics, hosting providers) who assist in operating our website and services, bound by confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights, we may disclose information to comply with legal processes or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction, with notice to you.

4. Data Security

We implement reasonable security measures, such as encryption and secure servers, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have rights under laws like GDPR or the Information Technology Act, 2000, including:

• Access: Request a copy of your personal information.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications or disable cookies.

To exercise these rights, contact us at support@xpresstech.co.in.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., WhatsApp, social media). We are not responsible for their privacy practices. Please review their policies before sharing information.

7. Cookies

We use cookies to enhance your experience. You can accept or decline cookies via your browser settings. Declining cookies may limit website functionality.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn such data has been collected, we will delete it.

9. International Data Transfers

Your information may be processed in countries outside India, including the USA (e.g., Google Analytics servers). We ensure compliance with applicable data protection laws, such as GDPR for EU users.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. Please check periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@xpresstech.co.in
• Phone: 8900915930 (9:30 AM to 5:30 PM, Monday to Saturday)
• Address: XpressTech, a Unit of X24 Technologies, [Insert Registered Address, e.g., Mumbai, India]

We aim to respond to inquiries within 30 days.